Coordinator of Residential Student Support

Department: University Life

Classification: Administrative Faculty

Job Category: Administrative or Professional Faculty

Job Type: Full-Time

Work Schedule: Full-time (1.0 FTE, 40 hrs/wk)

Location: Fairfax, VA

Workplace Type: Hybrid Eligible

Sponsorship Eligibility: Not eligible for visa sponsorship

Salary: Salary range starting low to mid $50k; commensurate with education and experience

Criminal Background Check: Yes

About the Department:

The Student Support and Advocacy Center (SSAC) is committed to providing an empowering environment for all Mason students to seek support services and explore healthy life choices. The Center offers educational programming, one-on-one consultations, and resources in areas of sexual and interpersonal violence, financial well-being, basic needs, substance use, and collegiate recovery. Staff also assist students encountering barriers to personal success.

About the Position:

As a coordinated effort within the Division of University Life at George Mason University, the department's of Housing and Residence Life and the Student Support and Advocacy Center established a formal collaborative endeavor to address concerns regarding residential students in distress. The Coordinator of Residential Student Support manages a caseload of residential students in distress cases and works to develop individual action plans to assist in addressing concerns identified by the student, a university employee, or any other concerned individual. The Coordinator reports directly to the Assistant Director of Care & Outreach. The purpose of this collaboration provides students with guidance to support their personal success and overall well-being.

Responsibilities:

• Manages referrals and student issues related to distress intervention, meets with students and consults with Assistant Director when appropriate. Responds to referrals and other communication from residents and staff. Ensures student records are maintained in accordance with university policies and applicable laws.
• Implements developmentally appropriate interventions, coordinates resources and services, and monitors follow-up and progress of students in distress cases. Provides individualized support to students with concerns related to mental health, financial distress, food insecurity, and other challenges.
• Collaborates with other units in assisting students in distress including, but not limited to, Counseling and Psychological Services, Student Health Services, Student Conduct, Disability Services, University Police, and appropriate academic administrators and faculty from around the University. Collaborates with Residential Communities staff to coordinate outreach.
• Provides support and guidance to offices in matters pertaining to case management. Consults with the Assistant Director of Residential Student Support, Associate Director of the Student Support and Advocacy Center, Associate Director of Residential Student Success, and Dean of Students staff when impact of a situation crosses functional boundaries. Serves as a member of the University CARE team.

Required Qualifications:

• Master’s degree in related field or equivalent combination of education and experience;
• Experience (typically obtained in 1+ years of full-time work) in direct service to individuals facing life challenges;
• Interpersonal, verbal, and written communication skills;
• Problem solving and analytical skills;
• Ability to maintain confidential information;
• Ability to build and maintain successful collaborative relationships in a diverse campus community;
• Ability to operate various software programs, including data management platforms and Microsoft Office products; and
• Ability to demonstrate skills to work in a high-paced environment with frequent interruptions.

Preferred Qualifications:

• Experience (typically obtained in 2+ years of full-time experience) in a university setting within student affairs managing students in distress cases and related issues;
• Previous work experience with a behavior intervention or CARE team;
• Knowledge about college student mental health concerns; and
• Ability to effectively engage with a diverse population of students facing a spectrum of life challenges.

Instructions to Applicants: 

For full consideration, applicants must apply for the Coordinator of Residential Student Support at https://jobs.gmu.edu/. Complete and submit the online application to include three professional references with contact information, and provide a cover letter and resume for review.

Posting Open Date:  September 29, 2025

For Full Consideration, Apply by:  October 13, 2025

Open Until Filled:  Yes