Academic Advisor

Title: Academic Advisor

Agency: Eastern Shore Community College

Location: Accomack - 001

FLSA: Exempt

Hiring Range: $44,192 - $60,000

Full Time or Part Time: Full Time

Additional Detail

Job Description:

Eastern Shore Community College is a member of the Virginia Community College System. The College serves the residents of Accomack County and Northampton County as a two-year institution of higher learning.  Operating under policies established by the State Board for Community Colleges and the Eastern Shore Community College Board, the college is financed primarily with state funds, supplemented by contributions from the two counties and the Eastern Shore Community College Foundation.

The Advisor’s primary role will be onboarding and supporting students in G3 (Get Skilled, Get a Job, Give Back) programs that directly lead to an industry-recognized credential and employment.

Responsibilities:

• Assist prospective students from the point of inquiry to credential completion
• Assist with college application process
• Connect students to financial aid resources through the FAFSA and/or FANTIC application and to scholarship opportunities through the college’s foundation
• Discuss career and educational goals and available pathways with students, including traditional academic degree programs, transfer programs and short-term workforce credential opportunities, including G3 and Fast Forward programs
• Assist students with using the Navigate platform to develop and document academic and career plans
• Ensure students successfully complete the enrollment process, including course registration
• Support students through their academic and/or workforce-credentialing journey
• Orient students to resources available through the college (tutoring, food pantry, transportation, etc.)
• Provide proactive academic advising and career counseling
• Guide students to tutoring and other academic supports as needed
• Assist students with barriers that may affect success/retention
• Respond to early alerts in Navigate and provide interventions as appropriate, in consultation with faculty members
• Provide follow up to ensure students meet benchmarks on pathway to completing credentials or degrees
• Utilize technology and other resources to connect with students
• Utilize Navigate to manage communication campaigns with students, including outreach to potential students as needed
• Document interactions with students through Navigate’s case management systems
• Manage and respond to Navigate’s early alert interventions
• Assist students in learning to utilize important registration and advising technology
• Contribute to the success of student services team
• Accurately account for all inquiries and admissions activity
• Ensure that all necessary documents and forms are completed accurately and in a timely manner
• Keep all required reports current and accurate
• Work collaboratively with college faculty and staff in support of student success
• Attend all required department meetings and training sessions

• Knowledge of barriers to educational success and a desire to help others reach their educational goals
• Experience working with racially, ethnically, economically and age diverse individuals
• Strong interpersonal skills to help engage, provide support to, and motivate students
• Excellent customer service skills, including the ability to effectively follow up and follow through
• Effective oral and written communication skills
• Effective problem-solving skills
• Excellent organizational skills
• Proficient in use of technology, including Microsoft Office and Google docs
• Demonstrated ability to work effectively both independently as well as part of a team
• Desire to learn and grow as professional needs arise
• Understanding of and commitment to the mission of Eastern Shore Community College

• Work experience in a higher education setting or in counseling or academic coaching is preferred.
• Knowledge of available financial aid and scholarship information
• Knowledge of PeopleSoft, Navigate and other educational technologies