Family Services Program Manager - Permanency and Protective Services (Chesterfield-Colonial Heights)

Hiring Range: $83,239 to $97,807

Full Time or Part Time: Full Time

Additional Detail

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Customer Experience: It's Our Business, It's Our Passion.

The Chesterfield-Colonial Heights Department of Social Services is looking for two Family Services Program Managers to provide leadership and program oversight to the Family Services Division.  One program manager will focus on Protective Services (child protective services, family preservation and adult protective services), while the other would have a focus on the teams that provide more long-term case management services like Permanency Services (foster care/adoption), in-home; and a specialized team for families impacted by substance use. The ideal candidates are visionary leaders who use strengths-based and solution-focused approaches in all aspects of leadership and program oversight.

What You Do and How You Do it:

The Family Services Program Managers will work collaboratively with front-line staff, community partners and leaders to bring about system change and process improvements.   Under the general supervision of the Assistant Director for Family Services, you would be responsible for managing aspects of program development, process improvements, quality assurance and staff development for Family Services programs.  Both Manager positions will work collaboratively with front-line supervisors to ensure seamless delivery of services, ongoing cross team communication and promote strategies for consistent performance expectations throughout programs.  You will regularly engage in the evaluation of program processes, effectiveness and quality of service delivery. You should be able to track and monitor outcomes using strengths-based, trauma-informed and proven quality assurance methods. As a Program Manager, you will collect and analyze data to guide program evaluation and process improvements including compiling, interpreting and disseminating program data and information. You will be expected to provide ongoing education and training to supervisors and staff regarding best practice changes. You will collaborate with internal and external partners in the best interest of the agency and citizens and work collaboratively with supervisors and staff to establish performance measures and processes for consistent performance evaluation. You should be able to promote the department’s vision, values, and mission and model the agency’s leadership philosophy in all aspects of service delivery. You will review and evaluate service effectiveness using data and various program evaluation methods, respond to and prepare reports. Both Program Managers will be expected to serve as an active participant on the Family Services leadership team and the agency-wide leadership team. As a Program Manager, you’ll also be expected to apply knowledge of Virginia policies in children’s and adult services and other applicable programs and assist in budget preparation.  Perform other work as required.

Here's What You Need:

• Minimum of a bachelor’s degree in a Human Services field or minimum of a bachelor’s degree in any field with a minimum of two years of appropriate and related experience in a Human Services area required (Section 22VAC40-670-20 of the Administrative Code of Virginia)
• Considerable knowledge of the principles and practices of social service administration; social work/case management theory and practices; managerial principles and practices; other county, state and community services and resources available; client population required.
• Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management required.
• Experience managing and supervising professional involved in social services programs required. 
• Or an equivalent combination of training and experience.
• Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

We’re Looking for Ideal Candidates Who Have:

• Master’s degree in social work or a related field and two years of experience in Social Work or related field preferred
• Work experience in developing/implementing/monitoring/managing case plans and overseeing caseload management and grant proposals preferred
• Considerable experience in child and family serving programs preferred.  
• Child welfare experience in Virginia public social services preferred. 
• Knowledge of trauma informed practices preferred.
• Excellent organizational, time management, oral/written communication, interpersonal, public relations, and supervisory skills.
• Knowledge and ability to apply social work principles and Virginia policies in child welfare programs. 
• Ability to demonstrate exceptional critical thinking and decision-making skills during crisis situations.
• Proficiency in OASIS, Safe Measures, PeerPlace preferred.
• Ability to interpret laws, policies and regulations related to human services.
• Ability to manage a multifaceted social services program and ensure quality service delivery 
• Exceptional ability to collaborate and achieve performance goals.

Real Talk

While working in a fast-paced environment with numerous people and programs can be demanding and sometimes thankless, these roles are crucial to the agency and community well-being. It requires dedication and a commitment to providing excellent customer service to those in need. If you're passionate about improving quality, eager to make a positive impact, and enjoy being part of a solution-oriented team, these positions offer the opportunity to contribute your creativity, leadership skills, and commitment to organizational growth.

Pre-employment drug testing, FBI criminal background check, CPS registry check and education/degree verification required. 

These positions are considered Critical Safety Sensitive and are subject to random drug and alcohol testing. The use of medical marijuana for these positions are prohibited.   

Current valid driver's license and good driving record required. Based on the Virginia DMV point system, record must not reflect a total of six or more demerit points within the twenty-four months preceding the anticipated hire date, or one major violation of six demerit points within the preceding thirty-six months. Out of state driving records must be obtained by applicant and presented at time of interview. Records must reflect at least three years of history and be dated within thirty days of interview date.

These positions are part of the supervisory team for Emergency Shelter during times of natural disaster, reporting to shelter duty as required.

Chesterfield County offers an attractive benefits package. As a local Department of Social Services, Chesterfield-Colonial Heights Department of Social Services may offer incentives, approved through the Virginia Department of Social Services, to candidates hired who possess additional relevant training, skills and experience. Those incentives apply to individuals who possess: a Masters or Bachelors Degree in Social Work, Masters in Human Services, LCSW, Child Welfare Stipend participants, completion of COVLC new worker training or are Bilingual (Spanish & ASL).

Did you know that working for a local government provides credit towards the Public Student Loan Forgiveness Program (PSLF)?

Shift

Monday - Friday; 8:30 a.m. - 5:00 p.m.

Mandatory on-call requirements on a rotating basis

Work Location

Social Services

Chesterfield County is an Equal Opportunity Employer Committed to Workforce Diversity, Equity, and Inclusion