IT Program Operations Coordinator (Hybrid)

IT Program Operations Coordinator

• Manage a comprehensive annual operational calendar for ETS, including the CIO’s calendar
• Act as a program coordinator of ETS programs and initiatives (e.g., Artificial Intelligence program), including preparing materials, facilitating committee activities, tracking discussions, and serving as a liaison for inquiries and updates
• Participate in the organization and execution of key projects and initiatives 
• Coordinate with leadership and manage logistics for internal and external meetings, leadership events, strategy and planning sessions, and vendor engagements
• Schedule, participate, and document outcomes of various operational meetings including documenting and tracking decisions, action items, deadlines, deliverables, and responsible parties to ensure timely completion and alignment with defined requirements
• Maintain project dashboards, trackers, and reporting tools to support technology operations and show the operational status of ongoing initiatives
• Prepare, review, and edit correspondence, reports, briefing documents, presentations, and meeting agendas
• Create reports for leadership, including reports to the CAO and Commissioners, that summarize relevant data, technology updates, and reports
• Lead the development, organization, and maintenance of office documentation, including standard operating procedures (SOPs), standards, best practices, and approval workflows
• Serve as a primary point of contact for Enterprise Technology Services and triage inquiries and redirect matters as appropriate
• Support planning for day-to-day operations and special events 
• Support procurement and contract related processes in partnership with Office of Commission Comptroller and Administrative Counsel
• Participate in business continuity and disaster recovery planning, testing, and implementation
• Assist with onboarding and offboarding activities for ETS staff
• Perform related work as required